Grievance Redressal Mechanism 🛠️

Effective Date: July 26, 2025
Last Updated: July 26, 2025

At Dainikhavan.com, operated by Maagaia, we are committed to delivering quality products and service to our valued customers across India and the globe. We believe in building lasting relationships through trust and transparency.

To this end, we have established a formal Grievance Redressal Mechanism to promptly and fairly address any complaints, concerns, or disputes that may arise.

1. Objective 🎯

The purpose of this Grievance Redressal Mechanism is to:

• Establish a clear and accessible process for lodging complaints
• Resolve user concerns in a transparent and time-bound manner
• Comply with relevant consumer protection and data privacy regulations, including:
  • Consumer Protection Act, 2019 (India)
  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • General Data Protection Regulation (GDPR – EU)
  • California Consumer Privacy Act (CCPA)

This policy applies to all visitors, users, and customers of Dainikhavan.com, regardless of geographic location.

2. Types of Grievances Covered 📝

You may contact our Grievance Officer to report concerns related to:

• Product quality or defects
• Delayed, incorrect, or incomplete delivery
• Refunds, returns, or cancellations
• Payment failures or discrepancies
• Misuse of personal data or privacy violations
• Misleading product listings or pricing errors
• Customer service interactions
• Non-compliance with our policies or applicable laws

3. How to File a Grievance 📬

To file a grievance, please email or mail your complaint to our designated Grievance Officer with the following details:

Information Required:

• Full Name
• Registered email address or phone number
• Order number or transaction reference (if applicable)
• Nature and details of the complaint
• Supporting documents/screenshots (if any)
• Preferred method of contact

4. Grievance Officer Contact Information 📞

Grievance Officer – Dainikhavan.com (Maagaia)
Mr. Saurabh Jaiswal

📧 Email: grievance@dainikhavan.com
📞 Phone (India): +91-90000-12345
📞 Phone (International): +1 (888) 678-MAGA (6242)
📍 Registered Office: Maagaia, 21B, Stellar Towers, Connaught Place, New Delhi 110001, India

5. Grievance Redressal Timeline ⏱️

We aim to resolve all complaints promptly, following the below timeline:

For high-priority cases such as payment fraud, order fulfillment failure, or data privacy issues, we may expedite resolution.

6. Escalation Procedure 🚨

If your grievance is not resolved to your satisfaction within the specified time, you may escalate the matter by writing to our Senior Compliance & Customer Experience Officer:

Escalation Contact:
📧 Email: compliance@dainikhavan.com
Subject line: Escalation – Grievance Not Resolved

Please include:

• Original complaint details
• Complaint reference or ticket ID
• Reason for dissatisfaction

Our escalation team will respond within 5 working days with a resolution or next steps.

7. Customer Data Privacy & Confidentiality 🔐

We treat all grievances with the highest level of confidentiality and professionalism. Your personal information and complaint details will:

• Only be shared with authorized personnel for resolution
• Not be disclosed to third parties without consent
• Be handled in accordance with our Privacy Policy

We also comply with all data privacy laws applicable to your region or jurisdiction.

8. False or Malicious Complaints ⚠️

We encourage all users to submit genuine grievances. However, if a complaint is found to be intentionally misleading, fraudulent, or abusive, we reserve the right to:

• Dismiss the complaint without resolution
• Restrict user access or take appropriate legal action

9. Legal Framework & Compliance ⚖️

This mechanism is governed by applicable laws and regulations including:

• Consumer Protection Act, 2019 (India)
• IT Act & Rules
• Data protection laws applicable to your region

We reserve the right to cooperate with regulators or enforcement authorities if required.

10. Updates to the Grievance Mechanism 🔄

We may update this policy periodically to reflect regulatory changes or business process enhancements. All changes will be posted on this page with the updated effective date.

11. Feedback & Suggestions 💡

In addition to grievance redressal, we also welcome constructive feedback or improvement suggestions. Write to us at:

📧 Email: feedback@dainikhavan.com

12. Contact Summary 📋