Returns, Refunds & Cancellation Policy 🔁

Effective Date: July 26, 2025
Last Updated: July 26, 2025

At Dainikhavan.com, operated by Maagaia, we prioritize your satisfaction and stand behind the quality of our products. We provide a transparent, fair, and customer-friendly Returns, Refunds, and Cancellation Policy to ensure a smooth post-purchase experience—whether shopping from India or overseas.

Please read this policy carefully before placing your order.

1. General Guidelines

This policy applies to all products purchased through Dainikhavan.com. By placing an order, you confirm that you have read and agree to these terms.

Most items are eligible for return within the outlined timelines and conditions, with exceptions for non-returnable goods.

2. Return Policy 🔄

2.1 Return Eligibility

  • Item is unused, unwashed, and in original packaging
  • Return is requested within 7 days (India) or 14 days (International) from delivery
  • A valid reason is provided (damaged, wrong item, defective)
  • Proof of purchase is available (order number, invoice, etc.)

2.2 Non-Returnable Products

  • Customized or personalized items
  • Clearance or final sale items
  • Opened personal care or hygiene items
  • Perishables or consumables
  • Digital downloads or gift cards

2.3 Return Process

  1. Email returns@dainikhavan.com or use our Contact page
  2. Share your order number, reason, and photos (if applicable)
  3. Our team will respond within 48 hours with next steps
  4. Follow provided instructions for courier pickup or return shipping

Note: Items must be securely packed to avoid damage in transit. Damaged returns due to poor packaging may not be accepted.

3. Refund Policy 💸

3.1 Refund Eligibility

  • Approved and returned products
  • Orders canceled before dispatch (see Section 4)
  • Out-of-stock items or undelivered orders
  • Failed deliveries due to seller-side issues

3.2 Refund Timeline

  • Refund Method: Same as original payment method (Card, UPI, Wallet, Net Banking, PayPal, etc.)
  • Processing Time: 5–7 business days from approval
  • Notification will be sent once refund is initiated

If your refund is not received within 10 business days, contact your bank or payment provider before reaching out to us.

3.3 Partial Refunds

  • Returned items with missing parts or damaged packaging
  • Orders where only some items are returned

4. Order Cancellation Policy ❌

4.1 Before Dispatch

  • You may cancel within 12 hours or before dispatch—whichever comes first
  • Request via email to support@dainikhavan.com or through your account dashboard

4.2 After Dispatch

  • Orders cannot be canceled once shipped
  • You may initiate a return after delivery, as per our return policy

4.3 Maagaia-Initiated Cancellations

  • Product is out of stock
  • Payment failure or verification issues
  • Invalid shipping details
  • Suspected fraudulent activity

In such cases, you will be notified and issued a full refund.

5. Exchange Policy 🔁

We currently do not offer direct exchanges. To exchange a product, you must:

  • Return the original item
  • Place a new order for the desired item

6. Shipping Costs for Returns 🚚

  • Free return shipping if the item is defective, damaged, or incorrect (our error)
  • Customer pays return shipping if return is due to personal reasons (e.g., wrong size, changed mind)
  • Original shipping fees (if any) are non-refundable

7. Damaged or Incorrect Items 🛠️

  • Email claims@dainikhavan.com within 48 hours of delivery
  • Include order number, product image, and issue description
  • We’ll validate the claim and arrange a replacement, refund, or resolution

8. International Returns 🌍

  • Customers are responsible for arranging and paying for international returns (unless item is incorrect or faulty)
  • Import duties and taxes are non-refundable
  • Use trackable courier services and share tracking number with us

9. Force Majeure ⚠️

We are not liable for delays or disruptions due to uncontrollable events such as:

  • Natural disasters (flood, earthquake, etc.)
  • Lockdowns or pandemic-related delays
  • Strikes, political unrest, or courier service failures

10. Contact Information 📞

Maagaia – Customer Experience Team

📧 Returns: returns@dainikhavan.com
📧 Support: support@dainikhavan.com
📞 India: +91-90000-12345
📞 Global: +1 (888) 678-MAGA (6242)
🌐 Website: https://www.dainikhavan.com

11. Policy Revisions 📝

This policy may be updated periodically to reflect operational or legal changes. Please review this page regularly to stay informed.